Happy and stress-free employees make a great effective and productive team of workers for call handling training. Making sure that your agents are happy and work well with other team members is rewarding and beneficial to your company.
One way to help call handling training and call center agents ease themselves from stress is
through a team-building activity (TBA). It can help ensure
productivity and harmony among call center agents. Team building activities
also assist employees in developing their leadership, social, and communication
Team building activities develop mutual respect, care and compassion, etc., look at the love and spirituality at work section � it explains about bringing compassion and humanity to work and teams. www.integritybpo.com
Call centers usually come up with group activities to help agents cope with stress and boost positive group and individual attitudes. In planning call handling training and team building activities, team goals must be obvious and entirely understood and well-received by each call center agent.
You have to think about call handling training whether the activities are appropriate for the team members and the situation before you decide to use any team building games with a group of people. Team members should ideally enjoy the activity, learn something from it, which they can apply, and which will improve results.
For starters, you can play sports like basketball, call handling training, soccer, baseball,
or volleyball. Sports activities can help build up self-confidence, teamwork,
discipline, and respect for others. Sports are also entertaining and can
help relieve physical stress, and help boost the body�s immune system. Children�s
games and board games can also be great team-building activities. Games
that stimulate the intellect and creativity are great activities for the
Be wary about using the word �games� with agents. In trying to motivate them, using such a term might alienate older staff or those who think that call centre work isn�t taken seriously enough as it is. Rather, consider team-building exercises like �Chinese whispers� or �test your observation� energizers. These highlight wider thinking, team work and improve self-awareness.
During team-building activities, perform activities that have various roles to select from to make room for everyone in the team. You can place call handling training and inbound call center agents in various roles than those they are accustomed to. Doing so, will help them value what other teams are going through.
Note that team building games are not necessarily the best way to improve team morale, call handling training and attitude if there are problems in these areas. Workshops are often a better starting point for fragile or bruised teams, which need basic bonding, confidence and help to strengthen their sense of responsibility and purpose.
Here are some of the team-building activities for call centers:
Team Sports � Call center employees should be encouraged to sign up for a sports team where they play together against other call centers or businesses in the area. . This doesn�t have to be a very athletic sport, but one in which men and women of all physical and active lifestyles can play together and contribute to the team. These sports vary between softball, kickball, bowling or easier sports that anyone can play. The company provides call handling training, jerseys and equipment, as well as food and drinks after a few games or pay for a party at the end of the season. www.integritybpo.com
Costume Contest � One day a month, a costume contest should be held at the call center where employees are encouraged to come in the most outrageous costumes possible. Have the bosses or a random group of people at the company judge who has the best costume. Winners should receive gift certificates or prizes for playing and everyone in costume should be treated to something. When people dress up, they often act differently to each other, bringing them closer together as if they have gone through an experience together.
Yoga Classes � Offering complimentary yoga classes to staff at call centers helps to relieve stress and produce a better working environment, and makes those taking the classes feel closer together. Yoga classes can be offered in the morning, at lunch, in the middle of the day or in the evening, depending on the hours of the call center & call handling training. This will help employees take their minds off the stresses of work and talk to each other before and after classes, making everyone focus on different things at different times. www.integritybpo.com